Shipping & Returns
PROCESSING AND SHIPPING
All of our hair extensions are final sale. We do not offer refunds on any hair extension purchases. If you believe that you have received defective merchandise, please contact us immediately. We will NOT allow an exchange if the item has ANY signs of being worn. Hair cannot be brushed, washed, fingered through, combed, cut, or taken out of the bundle. Our hair undergoes a strict quality control process to ensure that our customers receive only the best virgin hair.
If you have any questions contact. SPM BEAUTY customer service directly at
- Processing for HAIR take place Monday- Friday & takes 7 business days
- Processing for ACCESSORIES & PRODUCTS take place Monday- Friday & takes 2-3 business days
- SPM BEAUTY Regular Flat Rate shipping IS 5-7 business days
- Domestic Express Shipping 3 business days
SPM BEAUTY sends tracking numbers to customers for all orders once order ships via email. All orders can be shipped via USPS, FedEx & DHL. Once a package is dropped off to the post office for delivery, we no longer have any control over the package. Therefore, we are unable to make any guarantees of delivery days or times. In cases of errors or delays caused by the shipping carrier, SPM BEAUTY, will help resolve the issue to the best of our ability, yet we will not be held responsible or liable. To avoid total loss, SPM BEAUTY recommends buyer to purchase shipping insurance on ALL shipments.
SPM Beauty will NOT reship or issue refunds on lost shipments.